The support library is for applicants, planners, surveyors and building professionals to provide guidance and instructions when submitting a development application, performing a consent assessment, issuing development approval and performing post-approval activities.
Browse the user guides, fact sheets and videos for instructions on ‘how to’ use the planning system features, tools and reports.
Homepage navigation support
Applicants
- Learn how to navigate the Your Applications homepage and the For Your Action, Applications in progress and Completed tabs: view video.
Relevant authorities
- Learn how to navigate the Assessments homepage and use the For Your Action tab: view video.
- Learn how to navigate the Assessments in Progress and Completed tabs: view video.
Referral bodies
- Learn how to navigate the Assessments homepage and use the For Your Action, Assessments in Progress, Waiting (State Planning Commission – Planning Services only), and Completed tabs: view video or read the quick reference guide (PDF, 969.7 KB).
Development approval and post approval support resources
Learn how to maintain your organisation's profile, manage your staff members' user accounts and set-up standard and frequently used conditions, building notifications and application contacts.
Learn how to create an online account, submit a development application, share access to your application or find an accredited professional.
Learn how to manage staff workloads, update information for an application contact, modify or withdraw an application, and manage allocations and workloads.
Learn how to verify an application consent (planning, land division or building consent).
Learn how to assess an application consent (planning, land division or building); run a public notification consultation, respond to a referral request and issue a consent decision.
Learn how to request missing documentation and/or further information, upload additional documentation, supersede documents and generate documentation as part of the development application process.
Learn how to make a fee payment, receipt an over-the-counter payment, print the feed advice or tax invoice and cancel a fee advice.
Learn how to instructions for relevant authorities and applicants during and post development approval. Includes, resolve inconsistency, cancellation requests, print Decision Notification Form (DNF) and submit building certification.
Learn how to submit a land division certificate application, respond to clearance requirements and request a reissue of a land division certificate.
Learn how to submit and receive building notifications.
Learn how to record inspection outcomes, create ad hoc inspections against a building work and submit a re-inspection notification.
Learn how to apply and pay for a Certificate of Occupancy, validate a Certificate of Occupancy application and upload missing or additional documents and reports.
Learn how to run a Section 7 Report, carry out operational reporting, and track and manage time bound processes and workloads.
