To assist with the assessment of your development application the relevant authority may issue a ‘request for additional information’ by email notification or through a letter in the post.
From the date of the request you will have 60 business days to provide the requested information.
Log in to your online account from the email
- Click on the Development Application link within the email notification.
- Click on I want to lodge, manage or track my application account option.
Log in to your online account from PlanSA
- Click on Login Options from the PlanSA home page.
- Click on I want to lodge, manage or track my application account option.
- Completing the log in screen with your ‘username’ and ‘password’ and Log in to view your applications.
The Development application summary shows and within Your Actions a ‘Provide Information – requested by Relevant Authority’ tasks shows, including a response due by date.
- Click on the Documents tab to view the request for information letter to identify the information to provide.
- Click on the ‘document name’ with the ‘Request for information’ document type to download a copy.
- Click on the download to open and review the ‘Request for information’ letter.
- The information to provide can be located where indicated by <information to provide will be detailed here>.
- Close ‘X’ the letter and return to the Documents screen.
- Complete the ‘Log in to your online account’ instructions on the first page.
The Development application summary shows and within Your Actions a ‘Provide Information – requested by Relevant Authority’ tasks shows, including a response due by date.
- Click on the Provide Information – Requested by Relevant Authority.
- Determine to respond to the relevant authority’s request for further information.
- No not responding. Provide a ‘reason for not responding’ and Submit to complete the action.
- Yes responding. Continue to upload the information requested.
- Click on Upload within the Upload Documents screen.
- Navigate to the folder location the letter saved within and then drag-and-drop the file into the ‘Drop file here’ field.
- Close ‘X’ the Open window.
- Categorise the document choosing ‘Applicant Document’ category and ‘Response to additional information request’ type.
- Click Submit to complete the action.
